Return & Replacement Policy

1. Scope

This policy applies to physical products purchased through the Sadhu Vaswani Center for World Peace online store, including but not limited to:

• Books and publications
• Apparel and merchandise
• Educational materials
• Spiritual gifts
• Event merchandise
• Other physical products

Digital downloads, event registrations, donations, memberships, and other non-physical services are not eligible for return or replacement unless otherwise stated.

2. Return Eligibility

You may request a return within 14 days of receiving your order if:

• The item was delivered damaged.
• The item received is incorrect.
• The item has a manufacturing defect.
• The wrong quantity was delivered.

To be eligible, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging where possible.
• Include all accessories, inserts, and accompanying materials.

Proof of purchase or your order confirmation may be required.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Digital products or downloadable resources
• Event registrations
• Donations
• Gift cards (if offered)
• Personalized or custom-made products
• Items marked as final sale
• Products damaged due to misuse or improper handling
• Products returned after the eligible return period

4. Replacement Policy

We will gladly provide a replacement if:

• The item arrived damaged.
• You received the wrong product.
• The item has a verified manufacturing defect.
• Your order is incomplete due to our shipping error.

Replacement requests should be submitted within 7 days of delivery.

To help us process your request, we may ask for:

• Your order number
• Photographs of the item
• Photographs of the packaging
• A brief description of the issue

If a replacement item is unavailable, we may offer a refund or store credit at our discretion.

5. Damaged or Defective Products

If your order arrives damaged:

1. Take photographs of the package and the damaged item.
2. Do not discard the original packaging until your request has been reviewed.
3. Contact us within 7 days of delivery.

Our team will review the claim and provide instructions for replacement or refund, where applicable.

6. Incorrect Orders

If you receive the wrong product, please notify us within 7 days of receiving your order.

Once verified, we will arrange for:

• Shipment of the correct item, and
• Return instructions for the incorrect product, if required.

7. Return Process

To request a return or replacement:

1. Contact our support team with your order details.
2. Wait for return authorization and instructions.
3. Securely package the item.
4. Ship the item using the instructions provided.

Returns sent without prior authorization may not be accepted.

8. Return Shipping

If the return is due to:

• Our shipping error
• A damaged item
• A defective product
• An incorrect item sent by us

SVCWP will cover the reasonable cost of return shipping or provide a prepaid return label where available.

If the return is requested for reasons other than an error on our part, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error.

9. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Depending on your payment provider, refunds may take 5 to 10 business days to appear in your account.

Shipping charges are generally not refundable unless the return results from our error.

10. Exchanges

We currently offer exchanges only for:

• Incorrect items
• Damaged products
• Manufacturing defects

For all other exchanges, we recommend placing a new order after the return has been completed, subject to product availability.

11. Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been dispatched, it cannot be canceled.

If you no longer need the item after delivery, you may request a return if it meets the eligibility requirements outlined in this policy.

12. Lost Shipments

If your package appears to be lost during transit:

• Check the tracking information provided.
• Contact the shipping carrier.
• If the issue remains unresolved, contact our support team.

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

13. Limitation

We reserve the right to refuse returns or replacements that:

• Do not meet the eligibility criteria
• Show signs of misuse or damage after delivery
• Are submitted outside the applicable timeframes
• Lack sufficient proof of purchase

14. Contact Us

If you have questions about returns or replacements, please contact us: