Shipping Policy

1. Products Covered

This Shipping Policy applies to physical products purchased through the SVCWP online store, including but not limited to:

• Books and publications
• Educational materials
• Apparel and merchandise
• Spiritual gifts
• Event-related merchandise
• Other physical items offered through our website

Digital products, downloadable resources, and event registrations are not subject to this Shipping Policy.

2. Order Processing

Orders are generally processed within 2 to 5 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, special events, holidays, or product launches, processing times may be longer.

3. Shipping Destinations

We currently ship to:

• United States
• Canada
• Selected international destinations

Shipping availability may vary depending on the destination and applicable shipping regulations.

If your country is unavailable during checkout, please contact us to inquire about shipping options.

4. Shipping Methods

Shipping options are displayed during checkout and may include:

• Standard Shipping
• Expedited Shipping (where available)
• International Shipping

Available shipping methods depend on your delivery location.

5. Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

• Delivery destination
• Package weight
• Package dimensions
• Selected shipping method

Applicable shipping costs will be displayed before your order is confirmed.

6. Estimated Delivery Times

Estimated delivery times after shipment are:

• United States: 3 to 7 business days
• Canada: 7 to 14 business days
• International: 10 to 30 business days

Delivery estimates are provided for convenience and are not guaranteed.

Customs processing, weather conditions, postal delays, or carrier disruptions may extend delivery times.

7. Order Confirmation

After placing your order, you will receive:

• Order confirmation email
• Shipping confirmation email (once dispatched)
• Tracking information, when available

Please ensure your email address is entered correctly during checkout.

8. Tracking Your Order

If tracking is available for your shipment, a tracking number will be included in your shipping confirmation email.

Tracking updates are provided directly by the shipping carrier.

9. International Orders

International shipments may be subject to:

• Customs inspections
• Import duties
• Brokerage fees
• Local handling charges

These charges are determined by your country's customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

10. Incorrect Shipping Information

Please verify your shipping address carefully before submitting your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we will make reasonable efforts to update your order before shipment, we cannot guarantee changes once processing has begun.

11. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period:

1. Check your tracking information.
2. Contact the shipping carrier.
3. If you still need assistance, contact our support team.

We will work with the shipping carrier to help resolve delivery issues whenever possible.

12. Damaged Packages

If your package arrives damaged:

• Photograph the package and its contents immediately.
• Retain all packaging materials.
• Contact us within 7 days of delivery.

We may request photographs to assist with carrier claims and determine the appropriate resolution.

13. Missing Items

If your shipment is missing an item, please notify us within 7 days of receiving your order.

We will investigate the issue and, where appropriate, arrange for replacement or shipment of the missing item.

14. Returned Shipments

Orders returned due to:

• Incorrect address
• Failed delivery attempts
• Unclaimed packages

may require payment of additional shipping charges before the order can be reshipped.

If you choose not to have the order reshipped, any refund will be subject to our Refund Policy and may exclude original shipping costs.

15. Shipping Restrictions

Certain products may not be available for shipment to specific countries due to:

• Customs regulations
• Import restrictions
• Carrier limitations
• Product licensing

If an item cannot be shipped to your destination, we will notify you as soon as possible.

16. Order Changes and Cancellations

Orders may only be modified or canceled before they have been processed for shipment.

Once an order has been dispatched, changes or cancellations are no longer possible.

Please refer to our Refund Policy for additional information regarding returns and refunds.

17. Contact Us

If you have any questions regarding shipping please contact us: